The problem
Many teams run operations through phone calls, chat groups and a shared spreadsheet. Status updates mean more calls, and invoices are typed from notes.
What it includes
- Customer request portal with live status
- Job board with assignment and approvals
- Mobile-friendly checklists
- Automated documents and invoice drafts
How we'd engineer it
- State machine for the job lifecycle
- Role-based access for clients, staff and admins
- Document extraction with human review
- Accounting integration
Typical technologies
- TypeScript
- React
- Node.js
- PostgreSQL
- Workflow engine
- LLM API where useful
The stack is chosen per project around your constraints and existing systems.